Effective Date: 16/11/25
- Introduction and Scope
This Privacy Policy describes how Clipso (“we,” “us,” or “our”) collects, uses, maintains, and
discloses information collected from users (each, a “User”) specifically through lead
generation forms on social media platforms like Facebook and Instagram (Meta).
Scope of Policy: This policy is intended for residents of the United Kingdom only and is
compliant with the UK General Data Protection Regulation (UK GDPR) and the Data
Protection Act 2018.
- What Personal Data We Collect and How
We collect personal information that you voluntarily provide to us when you fill out a lead
generation form through our advertisements on Meta platforms. The information we collect
includes:
Full Name
Email Address
Phone Number
We only collect the minimum amount of data necessary for the purposes outlined below.
- How We Use Your Data (Purpose of Processing)
We use the information we collect for the following specific purposes:
To provide you with access to a booking code: Once you submit the lead form, a
code is instantly displayed, which you then use to book your hair appointment
through our online booking system. The data provided is used to record that you
have received this code.
To follow up on incomplete bookings: If you provide your details and receive the
code but do not finalize your appointment booking within 48 hours, we will use the
provided phone number to contact you. The purpose of this call is solely to offer
assistance, answer questions about the booking process, and help you finalise your
booking.
We will not use your data for any other purposes without your explicit consent.
- Our Legal Basis for Processing Your Information (UK GDPR)
As this campaign is only for the UK, we are subject to UK GDPR. We rely on the following
legal basis for processing your personal information:
Consent: We process your data based on your explicit consent provided when you
submit the lead form and agree to this Privacy Policy and the custom disclaimer
regarding phone follow-ups. You have the right to withdraw your consent at any time.
- How We Store and Share Your Data
Data Storage: The personal data we collect is stored securely within the Leads
Centre associated with our Facebook Business Page. You can access and manage
your data by contacting us using the details below.
No Third-Party Sharing: We do not share your personal information with any
external third parties or marketing platforms, service providers, or systems, including
our booking system provider (“Shortcuts”). You will enter your details directly into the
booking system yourself when you redeem your code.
Data Controllers: Both we Clipso and Meta Platforms. are independent data
controllers for the information collected via lead ads. Meta uses your information
according to the Meta Privacy Centre.
- Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined
in this policy.
If you successfully book an appointment using the code, your data in our internal lead
system will be securely deleted within 14 days after your appointment is completed.
If you do not book an appointment, your data will be securely deleted within 30 days
after our follow-up period has ended.
- Your Data Protection Rights and Choices (UK Specifics)
You have specific rights under UK GDPR regarding your personal information. To exercise
any of these rights, please contact us at post@clipso.co.uk
Right to withdraw consent: You can withdraw your consent for us to contact you via
phone at any time.
Right to access and correction: You can request to access the personal data we
hold about you and ask for it to be corrected if inaccurate.
Right to erasure (deletion): You can request that we delete your personal
information.
Right to object to processing: You can object to our processing of your data for
follow-up calls.
If you have a concern about our data handling, you have the right to lodge a complaint with
the UK’s supervisory authority for data protection, the Information Commissioner’s Office
(ICO).
- Contacting Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise
your rights, please contact us:
Clipso
57 Queens Road, Watford
Email: post@clipso.co.uk
Phone: 01923 228030